Windsor Support

What is your return policy for an International order?

Written by Windsor Support

INSTRUCTIONS

Something didn’t work out for you? No problem! It’s as easy as 1,2,3 to return your item. Make sure to read through the details below to confirm your item's eligibility for return and CLICK HERE to start your return process.

RETURN POLICY 

  • Eligible products may be returned within the 30 days of delivery date
  • Special Occasion and Formal Dresses can be returned within 14 days of  delivery date
  • Return shipping costs vary by country and will be calculated when you process your return
  • Original costs for shipping, duties or taxes are non refundable 
  • Merchandise must be new, unworn, unwashed, and must have all tags attached with no visible signs of wear. 
  • Swimwear must be unworn with all tags and hygienic liner attached.
  • Items listed as FINAL SALE/CLEARANCE or PROMOTIONAL cannot be returned.
  • Fashion tape, adhesive bras, adhesive panties, pasties, earrings, face masks, cosmetics and lingerie are ALWAYS FINAL SALE and may not be returned.
  • Damaged or missing merchandise must be reported within 7 days of receipt of the package.

    RETURN LABEL FEE

    Country Method Cost
    Canada DHL Express 15 CAD
    Australia   DHL Express 30 AUD
    New Zealand   DHL Express 30 NZD
    Mexico  DHL Express 700 MXN
    Israel  DHL Express 90 ISL
    Saudi Arabia  DHL Express 150 SAR
    Hong Kong  DHL Express 220 HKD
    Japan  DHL Express 3,500 JPY
    UK  DHL Express 15 GBC
    All other    $45 USD

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