ONLINE INSTRUCTIONS

For Mail or Return Bar Returns:

Complete the return process here

 

For Store Returns:

Bring your item and the packing slip in your package to any of our 230+ Windsor Store Locations

 

@Windsor Stores

FREE

• Instant refund
• Exchanges only for Zip Pay, Paypal, or Amazon Pay purchases

See Windsor store locations

Happy Returns Return Bars

$4.95

• Instant refund for all payment methods
• No exchanges

See return bar locations

Mail returns with Pre-paid Label

$7.95

• Refund within 5-7 Business Days from receiving the item
• No exchanges

• No returns or exchanges for final sale items
• Please bring your original packing slip to the store
• All shipping and processing costs are non-refundable
• We can only offer exchanges for Zip Pay, Amazon Pay or PayPal Orders for returns to our Retail Stores.

• Eligible products may be returned within 30 days from the original purchase ship date.
• Special Occasion and Formal Dresses (marked with a purple Special Occasion tag) can be returned within 14 days from the original purchase ship date.
• Merchandise must be new, unworn, unwashed, and must have all tags attached with no visible signs of wear.
• Swimwear must be unworn with all tags and hygienic liner attached.
• Items listed as FINAL SALE/CLEARANCE or PROMOTIONAL cannot be returned.
• Fashion tape, adhesive bras, adhesive panties, pasties, earrings, face masks, cosmetics and lingerie are ALWAYS FINAL SALE and may not be returned.
• Damaged or missing merchandise must be reported within 7 days of receipt of the package.

• Purchases made using Zip Pay, Amazon Pay, or Paypal must be returned via Fedex or to a Return Bar in order to receive a refund. Items may be returned to a Windsor Retail Store for EXCHANGES ONLY. 
• PayPal and Amazon Pay Refunds: Once the online store has processed your return, your money will be refunded to your PayPal or Amazon Pay account.
• Zip Pay Refunds: If you return your item to the Windsor online store, Zip Pay will deduct the amount for your refund from the balance owed on your Zip Pay account.
• Exchanges will ONLY be honored in Windsor Retail Stores.

• You may visit any Windsor retail store to exchange your merchandise. The online store does NOT process exchanges.
• Zip Pay - Please be aware that if you bought items using Zip Pay and exchange them at a retail location, you will still owe a balance to Zip Pay for the original purchase amount. Zip Pay will continue to charge you directly for the remaining installments on your balance.

• If you return your items via Fedex with the prepaid label and we have verified that they are meeting eligibility standards, the refund minus the $6.95 for the return label will be issued to the original form of payment.
• Please allow up to 2 weeks for your account to be credited.
• All shipping and handling fees are non-refundable. You are responsible for the $6.95 fee of the return label. Returns to our retail stores are free, returns to Happy Returns Return Bars are $4.95

• Merchandise purchased in a Windsor retail store cannot be returned to the online store or to a Happy Returns Return Bar.
• To receive a full refund, regular priced merchandise must be returned to a retail location within 14 days from the original purchase date.
• Regular priced merchandise may be exchanged or returned in a retail location for store credit within 30 days from the purchase date.
• Merchandise must be new, unworn, unwashed, and must have all tags attached with no visible signs of wear. 
• Swimwear must be unworn with all tags and hygienic liner attached.
• Regular priced Special Occasion and Formal Dresses (marked with a purple Special Occasion tag) are ALWAYS FINAL SALE when bought in our retail stores.
• Items listed as FINAL SALE/CLEARANCE or PROMOTIONAL cannot be returned.
• Fashion tape, adhesive bras, adhesive panties, pasties, earrings, face masks, cosmetics and lingerie are ALWAYS FINAL SALE and may not be returned.